Senior Specialist - HR (PRO / GRO) - KSA

The Senior Specialist - HR (PRO/GRO) is responsible for the efficient and compliant management of all Public and/or Government Relations (PRO/GRO) matters associated with both Mercans' Saudi entity and its employees, as well as Mercans' clients and their employees within the Kingdom of Saudi Arabia (KSA). This role demands a thorough understanding of KSA labor laws and government procedures, and excellent organizational skills to ensure seamless service delivery and high client and employee satisfaction.

Duties & Key Responsibilities:

1. End-to-End Management of Government Portals:

• Act as the primary administrator for all relevant government portals, including Qiwa, Muqeem, Mudad, GOSI, Chamber of Commerce (COC), Ministry of Foreign Affairs (MOFA), Ministry of Labor (MOL), and others.
• Ensure timely and accurate data entry and updates across all portals.
• Monitor portal changes and updates and communicate relevant information to stakeholders.
• Troubleshoot portal-related issues and resolve them promptly.

2.Visa and Immigration Management:

• Manage the complete visa issuance process, from application to approval, including quota management and delegation.
• Prepare and execute employment contracts related to visa and immigration matters, ensuring compliance with legal requirements.
• Liaise with external agents, embassies, and consulates to facilitate visa processing.
• Provide comprehensive home country support to expatriate employees, addressing their immigration-related queries.
• Execute in-country procedures for visa processing, including medical examinations and documentation.
• Oversee the sponsorship transfer process, ensuring a smooth transition.

3.Employee Onboarding and Offboarding:

• Assist in the registration of new employees with relevant local authorities.
• Maintain accurate and up-to-date employee HR files and documents, both physical and digital.
• Track the expiry dates of employment contracts, visas, and Iqamas, and generate timely alerts for renewals.
• Manage the Iqama renewal process, ensuring compliance with government regulations.
• Facilitate the issuance of exit/re-entry visas.
• Manage the end-to-end final exit process during employee offboarding, including cancellation of visas and Iqamas.

4.Benefits and Compliance:

• Manage group medical insurance policies, including broker management, obtaining competitive quotes, executing policy agreements, and handling renewals.
• Monitor and ensure compliance with Saudization/Nitiqat requirements, maintaining the necessary levels.
• Provide support to the Payroll Team by offering insights into KSA labor regulations and assisting with payroll simulations during client implementations.

5.Process Improvement and Compliance:

• Ensure strict adherence to all Standard Operating Procedures (SOPs) related to PRO/GRO functions.
• Identify opportunities for process improvements and implement changes to enhance efficiency and compliance.

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• Stay updated on changes in KSA labor laws and regulations and ensure compliance with all legal requirements.

1. Client and Employee Relations:

• Address client escalations related to PRO/GRO matters promptly and professionally, escalating to management when necessary.
• Provide excellent customer service to both clients and employees, addressing their inquiries and resolving their issues efficiently.
• Maintain a high level of employee satisfaction by providing accurate and timely information.

Minimum qualifications:

• Minimum of 3-5 years of experience in HR, with a strong focus on PRO/GRO functions within KSA.
• Diploma or bachelor’s degree in Human Resources, Business Administration, or a related field.
• Excellent command of English and Arabic (both written and spoken).
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• In-depth knowledge of KSA labor laws, regulations, and government procedures.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.