Specialist - IT Operations

Job Description

Provide deskside support for end user devices including desktops, laptops, mobile devices, printers, and network peripherals.

Troubleshoot hardware and software issues across Windows, macOS, and standard enterprise applications.

Responsibilities

Provide deskside support for end user devices including desktops, laptops, mobile devices, printers, and network peripherals.

Troubleshoot hardware and software issues across Windows, macOS, and standard enterprise applications.

Perform system imaging, hardware upgrades, and replacements.

Manage asset inventory and ensure timely updates.

Coordinate with L2/L3 and infrastructure teams as needed.

Support video conferencing equipment and meeting room setups.

Proven experience in deskside or IT support roles.

Strong knowledge of Windows 10/11, macOS, MS Office 365, and common enterprise tools.

Familiarity with remote support tools (e.g., SCCM, TeamViewer, Any Desk, ServiceNow, etc.)

Excellent communication and interpersonal skills.

Ability to work independently in a distributed team environment.

Willingness to participate in an on call rotation, including evenings/weekends (occasionally).

ITIL knowledge or certification is a plus.

Qualifications

Bachelor’s degree in computer science, Information Technology, or related discipline

2-3 years in IT Service Desk or technical support role

Proficiency in remote support tools & ticketing systems

Strong problem solving, communication, and customer service skills

Experience with ticketing tools like ServiceNow, BMC Remedy, or Freshservice

Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

Certifications/trained likes of Microsoft Certified Professional (MCP), or equivalent

Exposure to MDM tools (e.g., Intune, JAMF)

Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment

About Us

ABOUT US

Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain. We empower our customers with speed, visibility, automation, and resiliency – to thrive on change.

Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms.

Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group.

Equal Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status .

Information Security Responsibilities

• Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System.
• Take part in information security training and act while handling information.
• Report all suspected security and policy breach to InfoSec team or appropriate authority (CISO).
• Understand and adhere to the additional information security responsibilities as part of the assigned job role.