Job Description
About The Role
Spotware Systems, the company behind cTrader, is looking for a Technical Support Engineer to join our team in Limassol. If you enjoy investigating technical issues and helping people use software effectively, this role offers hands-on work with a fintech product and close collaboration with technical teams.
You will support our business clients and colleagues through YouTrack tickets and chats. This is an office-based position. After training, you will join a planned rotating shift schedule; the team provides 24/6 coverage, including Saturdays.
Responsibilities
- Investigate and resolve technical and product-related issues reported by clients and internal teams
- Reproduce problems, analyse logs, check application behaviour and connectivity, and use SQL queries to support investigations
- Manage support tickets and chats from the initial request through to resolution, keeping clients informed
- Escalate issues with clear findings and reproduction steps, and work with technical teams to resolve them
- Maintain support documentation and provide clear handovers between shifts
- Build a practical understanding of our products and how clients use them
Looking to advance your Development & Programming career with relocation support? Explore Development & Programming Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- 2+ years of relevant technical support experience with software or IT products, including hands-on troubleshooting
- The ability to investigate issues independently, take ownership of cases and recognise when to escalate
- Experience analysing logs and troubleshooting application and operating system issues
- An understanding of networking fundamentals, including TCP/IP and DNS, and practical SQL skills for investigating support cases
- English sufficient to understand and respond clearly to tickets and chats, plus conversational English for everyday communication with the team.
- An organised approach to prioritising requests, documenting findings and following up on open issues
- Availability to work from our Limassol office and join the rotating shift schedule after training
- Technical support experience with a broker, trading platform or another fintech business
- Experience supporting API integrations, or familiarity with FIX, liquidity bridges, scripting or AI tools for troubleshooting
- Familiarity with MT4/MT5. Hands-on administration experience is not required
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- Competitive salary
- Private medical insurance
- Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup
- Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance
- Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays
- Fair remuneration based on your experience, skills, and level of responsibility
- Welcome Baby Bonus and Baby Box
- Birthday voucher
- Partial compensation for sports activities and wellness initiatives
- Greek language classes
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